One of our client, a Finance Company is looking for Team Leader - Outbound Collection at Navi Mumbai.
Objective: To manage outbound team in conjunction with organizational goals and objectives.
1. Deliver SLA & KPI
2. Manage & motivate a quality team of 15 outbound operator.
3. Ensure operator are delivering individual outbound calls target, SLA & KPI
4. Maximize Productivity
5. Monitoring calls, giving feedback, Preparing reports and report to management on areas of improvement.
6. Conducting team meetings, pre/post/mid shifts, BPS.
7. Create future prospects for company.
8. To recruit, induct, develop and support a team delivering front line customer services to ensure resolution of enquiries, complaints and request for services at the earliest possible opportunity.
9. To supervise the workload of the team, allocating team members to optimise service provision and administrative support across the hours of the operation of the Contact Centre.
10. Deliver the required volume of effective coaching
Key competencies required:
1. Fluency in English
2. Team management skills.
3. Ability to set targets and coach/motivate sales staff towards achieving them.
4. Experience with managing outbound team.
5. Strong organizational skills – able to help operators manage their follow-ups.
6. IT skills – allocation of daily call-lists to individual operators.
Experience: 1 to 4 Years
Salary: Upto 3 Lakhs p.a.
Job Location: Navi Mumbai
Interested candidates are requested to apply with latest resumes, current salary, expected salary, notice period.
|Experience||1 - 5 Years|
|Salary||2 Lac To 3 Lac P.A.|
|Industry||Financial Services / Banking, Investments / Insurance / stock market / Loan|
|Qualification||Diploma, Other Bachelor Degree|
|Key Skills||Outbound Finance Collection Team Leader|
Finance Co. client of Appoint Info
|About Company||Appoint Info is an executive search and recruitment consulting firm providing end to end Recruitment Solutions in domain areas including IT, ITES, BPO, Education, Media, Agriculture, Automobile, Chemical, Construction, Pharmacy, Healthcare, Hospitality, Manufacturing & Engineering at all organizational levels starting from Junior officer to the senior most levels all over India & Abroad.|