Appoint Info

Senior Agent - Customer Support For Telecom Industry

1 - 5 Years

Gandhinagar


Job Description

Greetings !
One of our client, a reputed national level IT - BPO Company, is looking for Senior Agent for Telecom Industry Customer Support Process.
Role Purpose
The purpose of this role is to ensure that all Requests as defined for BO centralised process are closed within defined SLA’s/TAT’s
The role requirement is to Read, understand, interpret the customer request’s as assigned by Team leader & check all relevant VF systems and resolve the case successfully with accurate updation on systems.

Key Account-abilities
1. Superior Service experience
To be able to handle customer requests while maintaining the set quality standards defined by Vodafone ie CQ, CSAT
To be able to provide customized solutions to each customers concern and address his issues completely and correctly so as to ensure no repeats.

2. Handle customer Requests within set TAT’s
All customer interactions to be handled within defined timelines, SLA’s and VF process by applying business roles as defined
Coordinate with circle teams if required timely and escalate cases to Team leader real time if need be to ensure speedy resolutions

3. To be updated on Product, process & system knowledge
To be aware of the latest products launched as well as the recent change in processes in order to resolve accurately and effectively to the customer
Education: Min. Graduate in any Discipline
Experience: 1 year and above . Added advantage for those having experience in Telecom Process.
Job Location: Gandhinagar

interested candidates are requested to apply with latest resume, current salary, expected salary, notice period.

HR TEAM
Appoint Info

Salary 1 Lac 50 Thousand To 3 Lac P.A.
Industry ITES / BPO / KPO / LPO / Customer Service / Operations
Work Experience 1 - 5 Years
Qualification Other Bachelor Degree

Key Skills

Customer Support BPO Call Center Telecom Process

Company Profile

Company Name

An IT BPO Company client of Appoint Info

About Company Appoint Info is an executive search and recruitment consulting firm providing end to end Recruitment Solutions in domain areas including IT, ITES, BPO, Education, Media, Agriculture, Automobile, Chemical, Construction, Pharmacy, Healthcare, Hospitality, Manufacturing & Engineering at all organizational levels starting from Junior officer to the senior most levels all over India & Abroad.
Email ID hr.appointinfo@gmail.com

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